Most helpful review

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Issue with product

Roundys Supermarket - Issue with product
BTW...You posted a wrong number for Roundys customer service. Here's my product issue below. That says it all.

User's recommendation: Avoid Marianos organic pizza Margherita.Crust was BURNT when I took it out of the box! I didnt even have a chance to bake it! Also, very skimpy on the tomatoes...just a few cherry tomato halves ! (Why do ou force me to write at least 100 symbols when I have said it all already? Iguezs I will have to write nonsense from here on out! Abcdefg hijklm o p. Blah blah blah).

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ID
#3361613 Review #3361613 is a subjective opinion of poster.
Location
Mundelein, Illinois
Loss
$7
Preferred solution
Full refund
New Reviewer

Gift cards

I have a unused gift card and I am unable to read the PIN number what can I do to resolve this issue for
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ID
#3444742 Review #3444742 is a subjective opinion of poster.
Location
New Berlin, Wisconsin
Preferred solution
Let the company propose a solution

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Distribution Center Abuse of time

Here in Wisconsin ROUNDYS DC one of the Hispanic clerks at the window for check out has a very nasty attitude towards black people and it's not acceptable! I know her from no where the way she treated me is like I did something to her in a past life and she remembered!...
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ID
#3059128 Review #3059128 is a subjective opinion of poster.
Pros
  • Need a new system
Cons
  • Need a new system
Loss
$400
Preferred solution
Company needs to set a new standard of expectations per employees conduct and stop passing the buck!

Lack of Food

GYesterday I went to the Roundy's on Mequon Road in Germantown Town and it was approx. 11:30 to get hot ham and rolls. I was told by the assistant manager that they were out of hot ham. It's Sunday a Packers v Bears Sunday how can u be out of hot ham. This is very bad planning on the part of the store and why when u saw the ham was getting low why did u not put more ham in the cooker and not tell people it would be a half hour till u could get ham. I went to Piggly Wiggly and they had plenty
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1 comment
#2079542

That means other customers purchased the ham before you. You look stupid posting this.

ID
#2983181 Review #2983181 is a subjective opinion of poster.
Location
Menomonee Falls, Wisconsin

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New Reviewer

Shopping much less at your Shorewood Store because:

Quality, variety, and availability of fresh as well as packaged merchandise. Miss the Metro Market quality and availability of products when this store originally opened. Waiting for paper bags...forever...your plastic bags are flimsy, and, even when double bagged, tear easily and quickly. Availability of more than one actual checker would be helpful, instead of increased number of self-check outs. Sad to see this occur in my community.
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ID
#2391522 Review #2391522 is a subjective opinion of poster.
Cons
  • See review
Preferred solution
Let the company propose a solution

Dissatisfied with poultry products

I purchase whole or cut-up chickens weekly and have found the Heritage Farms products to be fine prior to cooking but after cooling they have a very old flavor. Does not matter date. I will try the Perdue product but since have found a much better product elsewhere. Thank you for your looking into this product line.
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ID
#2331491 Review #2331491 is a subjective opinion of poster.

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New Reviewer

Roundys milk

purchased 2 half gallons of roundys milk on10/07/20 dated 10/19/20. Used one and it was fine. Opened the second 1/2 gallon 10/12/20 and something was wrong with it. Both my husband and I tasted it and agreed. We through it out.
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ID
#2223077 Review #2223077 is a subjective opinion of poster.
Location
Monroe, Wisconsin
Pros
  • Spoiled milk
Loss
$2
Preferred solution
Full refund

KUDOS TO CORPORATE

I HAD A PROBLEM WITH AN EXPENSIVE PIECE OF MEAT THAT WAS COOKED PROPERLY BUT WAS TOUGH AS SHOE LEATHER. THE STORE WAS AT FIRST VERY ACCOMMODATING BUT THEN DUE TO COVID I WAS LAX IN PURSUING MY$97 REFUND, SO THEN THEY DIDN'T WANT TO HELP ME, SO I TURNED TO CORPORATE WHO WERE VERY UNDERSTANDING AND THEY TOOK CARE OF THE RETURN FOR ME WITH NO PROBLEM!!!
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ID
#1908301 Review #1908301 is a subjective opinion of poster.
Location
Frankfort, Illinois
Service
Roundys Supermarket Customer Care

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Complaint

After hours. I called the Pick n Save on Mayfair Rd just south of North Ave to see if they had Jewish memorial candles because the Metro Market Ihad to go to for my prescriptions didn't. I've had luck there before I was told they had them. I don't see a one so I ask for manager who tells me they're in the candle aisle and I said no, they're with the kosher foods. But drag me down the candle aisle she did. Well there was another manager maybe, she was in street clothes, asking what I was looking for. I said I was told you had them or I wouldn't have risked me or you by coming out. The 1st mgr was apparently the one that answered the phone and told me I asked if they carried them. So I start going at it with her. The other one tells both of us to stop. Excuse me, you think it's okay for your employee to talk to me like that? Then she asked if I wanted her to go look in back to which I said yes but she keeps going which only pushes me. Then says I'm gonna ask one more time if you want me to go look and I snapped and asked her what part of yes didn't she understand. Meanwhile there's presumably another mgr right there in street clothes asking what I'm looking for. So I tell him. She comes out with these tall *** candles with JESUS on them and I really snapped. So she goes on about how she's risking her life every day. I get that, I really do. But I'm practically crying now because I'm not sure there's any worse way to insult a Jew. At this point I told the other maybe mgr he should educate his employees. As I was walking back, from that angle, I caught one out of the corner of my eye because they were high enough where I couldn't see pushed way back behind a stack of them looking straight on. At no time did anyone offer to walk over to the kosher aisle with me to see if I had missed them. This whole incident could have been avoided and I feel awful for the way I acted.

User's recommendation: Do not expect to find Jewish items here or rely on what the employees say as they haven't a clue.

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ID
#1849117 Review #1849117 is a subjective opinion of poster.
Location
Wauwatosa, Wisconsin
Service
Roundys Supermarket Customer Care
Preferred solution
Let the company propose a solution

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New Reviewer

Be aware

The store located near 35th and North Ave. Milwaukee, WI public restrooms are extremely filthy. Both of them. One wants to vomit.
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ID
#1812615 Review #1812615 is a subjective opinion of poster.
Service
Roundys Supermarket Sanitary Conditions

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New Reviewer

Don't buy the milk

It's 2020 and I can't believe you are unable to produce a milk jug that doesn't leak when pouring
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ID
#1793813 Review #1793813 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Stolen Grocery Carts

I notified the management of Pick n Save at 6760 W. National Ave. in West Allis, WI on 6/27/19 that at least five of their grocery carts were behind a house at 6840 W. National Ave. and was told it would be taken care of. As of Monday, 7/8/19, there are now seven carts behind this house all by a large green dumpster. I have seen kids playing with these carts, swinging them around, dumping them over and riding all over the alley in them. Aren't carts suppose to stay in the store parking lot as it is illegal to remove from the premises? Another gal also told the West Allis Health dept. about this as not only are there carts there, there are also rats. I give it another week, then I will call the local tv news Ch. 58 since they love doing local news stories in the nieighborhood (they are less than two miles away). Maybe by the time this issue is addressed, half of the grocery carts just might be parked there.
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ID
#1580714 Review #1580714 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Reason of review
stolen grocery carts and lack of picking them up
New Reviewer

Purchase of red raspberries

I have purchased four containers of frozen red raspberries on two different occasions. Each container was filled with raspberry juice, water, and sugar. there were NO whole berries at all. I have been buying these same containers for years and never had this problem until recently. For 10 ounces of raspberry juice I paid around $2. 50. I am not happy.
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1 comment
#1795867

I had the same experience from an Oshkosh store. Very disappointed with poor quality.

ID
#1560441 Review #1560441 is a subjective opinion of poster.
Location
Monroe City, Wisconsin
Reason of review
Bad quality
Loss
$10
Preferred solution
Full refund

Cheese

Roundy's brand cheese was like tasteless rubber. Spend an extra second to peruse et pick diff. brand, ~ u get what u pay for = yuck
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ID
#1431417 Review #1431417 is a subjective opinion of poster.
Location
Madison, Wisconsin
Product
Roundys Supermarket Cheese
Reason of review
Bad quality

Evolving to the new Kroger ways (and for the most part content)

What's with all the low scores? I've always found the staff at Mukwonago's Pick n Save extremely helpful and courteous. They're always hard at work and friendly... especially in the produce, deli and meat departments. Don't think all the self-serve deli salads are equal in value ... 6.99 seems a bit steep for some of the choices. Please always mark the ones on sale. By the way, don't mushrooms go on sale anymore... not lately anyway:) Please fix the refrigerator doors that SLAM and/or don't close properly in the dairy and ice cream sections while you are remodeling. I've heard they're not part of the remodel but they probably need to be. What you've done so far looks great, especially in the produce section... very nice! Looking forward to see what other new changes are in the "forecast" for our store. Hear we're getting more aisles... which must mean more items:) Should be interesting to see who the "newcomers" are.
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ID
#1271008 Review #1271008 is a subjective opinion of poster.
Service
Roundys Supermarket Meat Department
Pros
  • Most new changes
Cons
  • Price of steakhouse potato salad
Reason of review
Poor customer service
New Reviewer

Horriable steaks

Marianos Harwood hts Illinois we bought New York Srtip Steaks they were Horriable tuff couldn’t eat them then we bought bone in Ribeye cooked med horrible tuff the quality of meat has gone down since Kroger has purchased marianos people are talking gonna have to purchase meat at Sams club very embarrassed at our bbq tug steaks
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ID
#1267721 Review #1267721 is a subjective opinion of poster.
Reason of review
Bad quality

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