Baley Rtb
map-marker New Berlin, Wisconsin

Not one manager stepped in to help

One cashier on Saturday afternoon at New Berlin Puck nSave Moreland and Nat. Customers backup halfway down isle 7

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Resolved
Belkis Kxn

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Verified Reviewer
| map-marker Oregon, Illinois

Resolved: Spoiled food

Updated by user Dec 04, 2023

Company fixed the issue and I have been provided with apology. Just went to service desk and explained I've had several gallons of milk that spoiled days before the date on the jug.

Customer service person recognizes me because I shop there weekly if not couple times per week. So gave me a replacement for the recent one. The milk and also had recent happening with shredded cheddar cheese.

That was replaced also. It was moldy before the month dated on package.

Original review Oct 30, 2023

I stopped buying Rosies milk because of several spoiled milk issues. Now looks like I will have to stop buying round these shredded cheese because I have shredded cheese package that is dated out till December and is full of mold. Pretty sure something is going on within the facility that should not be going on get better QA People involved.

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Melinny

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Verified Reviewer
| map-marker Chicago, Illinois

1% milk was in a labeled 2% milk container, they stick wrong labels in the half gallons

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I wanted 2% milk as the label showed, instead they filled the container with 1% milk, I want free milk in Return and compensation for the inconvenience.

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Loss:
$3
Pros:
  • Good sales
Cons:
  • Poor attention to detail

Preferred solution: Free milk and compensation for inconvenience

User's recommendation: Labeling may be wrong, beware

Anonymous
map-marker Oak Creek, Wisconsin

The store is OK

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Management is very disrespectful when it comes to a problem I had to call corporate to resolve it She looked up. My transaction found the item that was spoiled, and there was no problem refunding my purchase. It should have been taken care of at the store level

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Dari C

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Verified Reviewer
| map-marker Mundelein, Illinois

Issue with product

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Roundys Supermarket - Issue with product

BTW...You posted a wrong number for Roundys customer service. Here's my product issue below.

That says it all.

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Loss:
$7

Preferred solution: Full refund

User's recommendation: Avoid Marianos organic pizza Margherita.Crust was BURNT when I took it out of the box! I didnt even have a chance to bake it! Also, very skimpy on the tomatoes...just a few cherry tomato halves ! (Why do ou force me to write at least 100 symbols when I have said it all already? Iguezs I will have to write nonsense from here on out! Abcdefg hijklm o p. Blah blah blah)

Dominique S Jxr
map-marker New Berlin, Wisconsin

Gift cards

I have a unused gift card and I am unable to read the PIN number what can I do to resolve this issue for

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Preferred solution: Let the company propose a solution

Gregdrick G

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Verified Reviewer

Distribution Center Abuse of time

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Here in Wisconsin ROUNDYS DC one of the Hispanic clerks at the window for check out has a very nasty attitude towards black people and it's not acceptable! I know her from no where the way she treated me is like I did something to her in a past life and she remembered!

I approached the window to recieve my bills for delivery and she greets me with a disrespect of "wait until I call you!" I say to myself... "okay", she then helps another person standing next to me that showed up after me waiting 20 minutes all to approach window again from her call like I'm a dog for her to ask me,"have you moved your truck out of door #431 I replied no she then tells me, "you need to go move your truck and then come back to get your paperwork.??? So I go move my truck mind you that was 38 minutes of wasted time, come back in to get my paperwork bills of laden... she then has me waiting there while she acknowledged everyone else before me.

Then go to window again she gets up and walks off with saying a word so another young man helps me out 3 minutes "wait for the next window to hand you your bills... sure no problem. Go to the next window and the lady there says, you'll have to go wait in your truck we aren't done scanning your load in???

What in the *** is going on with KROGER, FREDMYER, RALPS DC'S YOU GUYS ARE VERY UNPROFESSIONAL AND YOU HIRE STAFF THAT HAVE NO ETICATE NO RESPECT BUT ARE VERY DISRESPECTFUL AND YOU ABUSE COMMERCIAL DRIVERS TIME IN AND OUT OF YOUR FACILITIES!!! THIS WILL GO TO THE FEDERAL MOTOR CARRIER FOR REVIEW ENOUGH OF YOUR ***

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Loss:
$400
Pros:
  • Need a new system
Cons:
  • Need a new system

Preferred solution: Company needs to set a new standard of expectations per employees conduct and stop passing the buck!

User's recommendation: DONT SHOP AT YOUR STORES OR DO BUSINESS WITH YOUR DC'S

Anonymous
map-marker Menomonee Falls, Wisconsin

Lack of Food

GYesterday I went to the Roundy's on Mequon Road in Germantown Town and it was approx. 11:30 to get hot ham and rolls.

I was told by the assistant manager that they were out of hot ham. It's Sunday a Packers v Bears Sunday how can u be out of hot ham.

This is very bad planning on the part of the store and why when u saw the ham was getting low why did u not put more ham in the cooker and not tell people it would be a half hour till u could get ham. I went to Piggly Wiggly and they had plenty

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1 comment
Guest

That means other customers purchased the ham before you. You look stupid posting this.

Helen L Wzd

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Verified Reviewer

Shopping much less at your Shorewood Store because:

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Quality, variety, and availability of fresh as well as packaged merchandise. Miss the Metro Market quality and availability of products when this store originally opened.

Waiting for paper bags...forever...your plastic bags are flimsy, and, even when double bagged, tear easily and quickly.

Availability of more than one actual checker would be helpful, instead of increased number of self-check outs. Sad to see this occur in my community.

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Cons:
  • See review

Preferred solution: Let the company propose a solution

Anonymous

Dissatisfied with poultry products

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I purchase whole or cut-up chickens weekly and have found the Heritage Farms products to be fine prior to cooking but after cooling they have a very old flavor. Does not matter date.

I will try the Perdue product but since have found a much better product elsewhere. Thank you for your looking into this product line.

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Judy K Slt

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Verified Reviewer
| map-marker Monroe, Wisconsin

Roundys milk

purchased 2 half gallons of roundys milk on10/07/20 dated 10/19/20. Used one and it was fine.

Opened the second 1/2 gallon 10/12/20 and something was wrong with it.

Both my husband and I tasted it and agreed. We through it out.

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Loss:
$2
Pros:
  • Spoiled milk

Preferred solution: Full refund

Jackie S Emx

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Verified Reviewer
| map-marker Wauwatosa, Wisconsin

Complaint

After hours. I called the Pick n Save on Mayfair Rd just south of North Ave to see if they had Jewish memorial candles because the Metro Market Ihad to go to for my prescriptions didn't.

I've had luck there before I was told they had them. I don't see a one so I ask for manager who tells me they're in the candle aisle and I said no, they're with the kosher foods. But drag me down the candle aisle she did. Well there was another manager maybe, she was in street clothes, asking what I was looking for.

I said I was told you had them or I wouldn't have risked me or you by coming out. The 1st mgr was apparently the one that answered the phone and told me I asked if they carried them. So I start going at it with her. The other one tells both of us to stop.

Excuse me, you think it's okay for your employee to talk to me like that? Then she asked if I wanted her to go look in back to which I said yes but she keeps going which only pushes me. Then says I'm gonna ask one more time if you want me to go look and I snapped and asked her what part of yes didn't she understand. Meanwhile there's presumably another mgr right there in street clothes asking what I'm looking for.

So I tell him. She comes out with these tall *** candles with JESUS on them and I really snapped. So she goes on about how she's risking her life every day. I get that, I really do.

But I'm practically crying now because I'm not sure there's any worse way to insult a Jew. At this point I told the other maybe mgr he should educate his employees. As I was walking back, from that angle, I caught one out of the corner of my eye because they were high enough where I couldn't see pushed way back behind a stack of them looking straight on.

At no time did anyone offer to walk over to the kosher aisle with me to see if I had missed them. This whole incident could have been avoided and I feel awful for the way I acted.

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Preferred solution: Let the company propose a solution

User's recommendation: Do not expect to find Jewish items here or rely on what the employees say as they haven't a clue

Anonymous
map-marker Frankfort, Illinois

KUDOS TO CORPORATE

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I HAD A PROBLEM WITH AN EXPENSIVE PIECE OF MEAT THAT WAS COOKED PROPERLY BUT WAS TOUGH AS SHOE LEATHER. THE STORE WAS AT FIRST VERY ACCOMMODATING BUT THEN DUE TO COVID I WAS LAX IN PURSUING MY$97 REFUND, SO THEN THEY DIDN'T WANT TO HELP ME, SO I TURNED TO CORPORATE WHO WERE VERY UNDERSTANDING AND THEY TOOK CARE OF THE RETURN FOR ME WITH NO PROBLEM!!!

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Patricia N Ovw

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Verified Reviewer

Be aware

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The store located near 35th and North Ave. Milwaukee, WI public restrooms are extremely filthy.

Both of them. One wants to vomit.

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Michael W Dlf

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Verified Reviewer

Don't buy the milk

It's 2020 and I can't believe you are unable to produce a milk jug that doesn't leak when pouring

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Preferred solution: Let the company propose a solution

Carol H Yeu
map-marker Milwaukee, Wisconsin

Stolen Grocery Carts

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I notified the management of Pick n Save at 6760 W. National Ave.

in West Allis, WI on 6/27/19 that at least five of their grocery carts were behind a house at 6840 W. National Ave. and was told it would be taken care of. As of Monday, 7/8/19, there are now seven carts behind this house all by a large green dumpster.

I have seen kids playing with these carts, swinging them around, dumping them over and riding all over the alley in them. Aren't carts suppose to stay in the store parking lot as it is illegal to remove from the premises? Another gal also told the West Allis Health dept. about this as not only are there carts there, there are also rats.

I give it another week, then I will call the local tv news Ch.

58 since they love doing local news stories in the nieighborhood (they are less than two miles away). Maybe by the time this issue is addressed, half of the grocery carts just might be parked there.

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Reason of review:
stolen grocery carts and lack of picking them up

About

Related Companies

The Kroger Company, Kroger, Fred Meyer, Frys Food Stores, Harris Teeter

Summary

Retail grocery store Roundy's Supermarket is headquartered in Milwaukee, Wisconsin. The company also pays attention to the investor relations and corporate careers organization. There are 5 banners owned by Roundy's Supermarket. They include Rainbow, Copps, Pick'n' Save, Metro Market and Mariano's. The assortment line offered by the described company is formulated from the brand American products, beverages, fish and meat and a wide range of other meals which is demonstrated on the shelves of the store. There is a bakery section where customers can purchase hot bread and cakes which are made directly at the store's cuisine. Coming to the conclusion it can be added that the upper mentioned company cares about the product quality and is engaged into the career development of its staff in order to grow and maintain corporate relations.

Roundys Supermarket reviews and complaints

Roundys Supermarket is ranked 31 out of 914 in Supermarkets and Malls category

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